Refund policy

Return and Refund Policy

Effective Date: 24 Dec 2024

Thank you for shopping with www.thehideal.com. We are committed to ensuring your satisfaction with your purchase. If you are not entirely satisfied, we’re here to help. Below are the terms of our return and refund policy.

 

 

1. Returns

  • Eligibility for Returns:

    • Items must be returned within (3 days) of the purchase date.

    • The item must be unused, in its original condition, and include all original packaging and tags.

  • How to Initiate a Return:

    • Contact us at admin@thehideal.com with your order number and details of the item you wish to return.

    • Once your return is approved, you will receive instructions on how to send the item back.

  • Return Shipping Costs:

    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

    • We recommend using a trackable shipping method to ensure your return reaches us.

 

 

2. Refunds

  • Eligibility for Refunds:

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed within 5-10 business days, and a credit will automatically be applied to your original payment method.

  • Non-Refundable Items:

    • Shipping fees are non-refundable, except in cases of defective products or errors.

  • Late or Missing Refunds:

    • If you haven’t received a refund yet, please check your bank account and contact your credit card company as it may take some time before your refund is posted.

    • If you’ve done this and still have not received your refund, please contact us at [Insert Contact Information].

 

 

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item, contact us at admin@thehideal.com with details of the issue.

 

 

4. Contact Us

If you have any questions about our return and refund policy, please reach out to us:

  • Email: admin@thehideal.com

  • Phone: +971 55 8699644

  • Address: Dubai - Business Bay - Tamani Arts Tower - Office 530

We value your business and aim to provide a hassle-free shopping experience. Thank you for choosing www.thehideal.com !